# Redeem points

After customers earn enough points to redeem a reward, the reward appears on the customer profile. All they need to do is check in on their phone or bring in a redeemable QR code that they received through a text message or email.

The following examples show how to handle different rewards redemption scenarios.

### **Redeem for a free item:**

A customer comes in and only wants to redeem their free coffee. Open the Register or Sale app > **Pay** > **Select Customer**. Under the tender type, select this customer, and then redeem the reward. The reward will then be associated with the order.

### **Redeem a perk for a free item and purchase something else:**

A customer comes in and wants to redeem their free coffee punch card and also get a muffin. Just ring up the muffin, tap on Select customer (formerly Perka), select a customer, then redeem the free coffee. This will only charge the customer for the muffin, and deduct the free coffee from the customer's account. If you're on a points program with a $ off, or % off perk, tapping redeem will automatically discount the total cost with that perk.

### **Redeem a perk with a dollar amount:**

If a customer comes in and spends $11, but wants to redeem their $5 off perk, type in the total cost ($11) and select the customer. You'll notice they have a perk that's available to redeem. Tap redeem and apply. The $5 will be automatically discounted, and you'll be brought back to the payment screen to finish the transaction for the rest of the purchase ($6). The customer's account will be deducted the amount of points.