# Rewards program FAQs

#### What is the Clover rewards program?
Clover rewards program allows customers to earn points on their purchases, which they can redeem for discounts or exclusive offers at your store.

#### How does it benefit my business?
This program is designed to boost your sales and customer retention. By incentivizing repeat purchases, you'll see an increase in customer lifetime value and stronger relationships with your regulars.

#### How easy is it to set up a Clover rewards program?
From sign-up to launching your customer rewards, the entire process typically takes just minutes. You can sign up through your Clover device, Go app, or Clover dashboard to go through a straightforward 2-step setup.

Once set, all rewards messaging and interactions for your customers and employees are seamlessly presented through your Clover devices, making it easy to manage and use.

#### Do rewards work across all my Clover devices and locations?
Yes. Rewards are synced across all connected Clover devices and eligible business locations, ensuring consistency for your customers.

#### What kind of rewards can I offer?
Rewards are flexible and can be set up by you to suit your specific business needs. You can offer discounts, free items or services, add-ons, and more.

#### Can I offer a sign-up bonus to incentivize my customers to enroll in my program?
Yes. You can easily activate a sign-up bonus to encourage new customers to enroll in your loyalty program. As with rewards, you have full control over what you offer as a sign-up bonus.

#### How many points do my customers earn per dollar spent?
For every dollar your customer spends, 1 reward point is granted.

However, you have full control over your rewards! You can make any discount or item available for as many points as you want, giving you the flexibility to customize your offerings to best suit your business and customers.

#### How do my customers join?
Customers only need to provide their phone number or email address at the time of enrollment. This will enroll them and allow them to earn points for every subsequent visit, using their phone number or email address as an identifier.

#### Can I turn off the Post‑pay rewards screen so customers can’t retroactively apply a purchase to a rewards account?
Yes. If you prefer not to display the Post‑Pay Rewards screen, go to **Settings > Rewards** on your device and turn off the **Post‑pay rewards screen** toggle icon.

#### If I deactivate Clover rewards, will my customers still be able to redeem their points and bonuses?
No. If you deactivate, your customers will not be able to redeem any bonuses they might have earned, nor the points they had accrued for rewards you had made available.

#### If I reactivate Clover rewards, will my customers regain the points they had previously accrued?
Yes. If you reactivate, your customers will be able to redeem the points they had previously earned for whatever offers you make available to them.

#### Can I transfer customer and rewards data to Clover rewards from my current platform?
No. Currently, Clover does not support reward transfers. However, we are continually adding new features and functionality to Rewards, so check back later.

#### Are rewards points awarded based on pre-tax or post-tax customer spend?
Reward points are based on pre-tax customer spend.